I am not I
People in companies are often stuck in narrow, repetitive patterns of conversation that provide them with numbing, repressive and even neurotic experiences. We should look at communication, not competences, as the most predictive group activity there is in forecasting viability and agility. The opportunity provided by interaction technologies lies in the widening and deepening of communication leading to new learning, to new voices taking part and to new enriching conversations that can break the boundaries of siloed organizational units and stale process charts. A key management challenge today is to understand that the only way to guarantee agility and resilience is to participate actively and widely in the conversations that matter in an enriching way.
